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EDUCATING OUR CUSTOMERS

EDUCATING OUR CUSTOMERS

Our unique customer satisfaction process is one of the reasons our company has been successful over the years. We don't just sell to our customers, we educate them on the best solutions to fit their particular needs and budget. Our customer satisfaction process includes the following:

  • From the very first contact with us - we listen intently to understand our customer's questions and needs and respond accordingly
  • We then set up a free on-site inspection that meets the customer's schedule. In some cases we can complete our inspection without the prospective customer being present.
  • After a thorough inspection we'll set up a convenient time to review our findings with our customer including photos, various options, and detailed cost estimates that allow our customers to make an educated decision on how to proceed
  • If the customer decides to proceed with the project we will schedule the installation as soon as possible. Our experienced crews are dedicated to getting the job done right the first time.
  • Communicating to our customers every step of the way is critical to us and we'll keep you updated in case of any weather or product related delays.
  • A final quality control inspection is completed by our team to ensure total customer satisfaction

VARIETY OF SERVICE AND PRODUCT OPTIONS

Our years of experience allow us to offer a variety of product options to our customers. We have long-term relationships with seamless gutter suppliers and ice dam remediation products for the benefit of our customers.